Shipping Information

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 2-3 business days of processing time. Due to the corona virus, processing times may take up to 5 days in some cases.

HOW LONG IS THE SHIPPING TIME?
All orders will be shipped via USPS and 4PX.
  • Average transit times to the United States: 5 - 8 Business days*
  • Average transit times to United Kingdom: 4 - 7 Business days*
  • Average transit times to Canada: 4 - 7 Business days*
  • Average transit times to Europe: 5 - 10 Business days*
  • Average transit times to New Zealand: 5 - 15 Business days*
  • Average transit times to Australia: 4 - 9 Business days*

* Due to the ongoing health crisis in the world, COVID-19 / Corona Virus, some customers are experiencing or will experience delays in shipping times. If you want to read more, please click here.

The delay may add an additional 5-15 business days to our standard delivery times.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

As a small company, we do not have a packaging center yet, but we are working hard on expanding. We would like to thank our customers for their patience and their understanding. 

All international orders may incur customs fees and additional fees.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. When you receive your tracking number, if you need help tracking your order you can contact us at info@ballloon-arches.com. 

You can also call customer support on +1 586 447 6006

 

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@balloon-arches.com. You can also call customer support on +1 586 447 6006. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with double boxes, extra padding, and foam. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. Please, always refuse the package if you see damage on it and file a complaint with the courier directly! It will be re-shipped back to us and we will happily re-ship another one. If you do accept the package, we won't be able to help you.

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged package/product.
Once received at our office, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to check our FAQ page or contact us and we will do our best to reply within 48 hours!